Operating System: Microsoft Windows 10 (64-bit) I cannot get any paper to feed all the way through my printer. For Chromebooks, on the sign in screen, press Alt + v. Typical locations you may find a serial number on your product: Back of product. Enter your serial number to view full product specs. Wireless broadband use requires separately purchased service contract for mobile devices. App or software and HP Smart app account registration may also be required. Remote printing requires an Internet connection to an HP web-connected printer. Please click “ Accepted Solution” if you feel my post solved your issue, it will help others find the solution.Wireless operations are compatible with 2.4 GHz operations only. Let me know if this helps and have a good day. If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer. If you are setting up a new printer, it might display with Set-Up under the name. The app searches for recently installed printers. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS),ģ. Select Apps or Application Manager from the device Settingsġ. I suggest that you uninstall and reinstall HP Smart App:Ģ. Click the “ Kudos/Thumbs Up" on the bottom right to say “ Thanks” for helping! Please click “ Accepted Solution” if you feel my post solved your issue, it will help others find the solution. You may also refer to this document to turn off web services: Click Yes to remove Web Services from your printer. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.Ĥ. For example, if the IP address is 123.123.123.123, type the following address into the web browser. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. NOTE: The printer must be on a network and must have an IP address.ī. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page. Please follow the steps listed below to remove and set up web services:Ī. I also see that you have not subscribed to instant ink. I see that you are getting error message to check instant ink account. Thank you for posting your query, I will be glad to help you. Therefore I do not think this could be the issue. TO SAVE UP SOME TIME, PLEASE NOTE THAT I HAVE NEVER SUBSCRIBED TO INSTANT INK SERVICE. I have also noticed here in the discussions that often times a connection with "Instant Ink" service has been mentioned. cartridge is original from HP, correct version etc.). It has all started after replacing the cartridge for the first time after buying the printer (n.b. Needless to say that neither opening the HP Smart app nor visiting has been of any help. To learn more, open the HP Smart app or visit sign in to your account". A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved. The printer keeps returning the same error message: I've been dealing with this issue for several hours now so I am getting more and more frustrated. NOTE: My OS is MacOS Ventura 13.1 (but this version of OS was not even in the list above!) Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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